About the Company
This organization is the United States’ largest retail healthcare provider in their area of specialty, accredited by the National Committee for Quality Assurance (NCQA). They provide comprehensive care and complex chronic condition management to patients nationwide, at all stages of their disease. They have over 200,000 patients in the US and employ more than 65,000 people in over 2,700 locations.
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Solution
The company is partnering with Realizeit to transform their onboarding training for their two critical frontline roles. There is tremendous variation in prior knowledge among new hires and differing competencies between the two roles. Training takes place across their 2,700 locations, making consistency a challenge.
Personalized New-Hire Training
- Delivery of a 400-hour onboarding curriculum.
- A higher proportion of self-guided learning to reduce the load on overburdened trainers.
- Blended multi-modal learning including live interaction with preceptors, site managers, and regional directors.
- Curriculum automatically personalized based on existing knowledge.
Analytics and Integrations
- Real-time analytics to give preceptors insight into each traineee's knowledge gaps to focus on areas to improve and avoid wasting time.
- Assurance of mastery of the material through eLearning-based assessments and live observation with return demonstrations.
- Integration with the LMS, work planning, scheduling, and more.
Benefits and Results
The program will deliver a more effective and efficient onboarding experience, including:
Savings
Savings on labor and reducing strain on preceptors by transferring more of the responsibility to the new hires as they learn more content from self-guided modules.
Efficient and Effective
More efficient and effective coaching by providing preceptors with information via their mobile device ahead of each training session showing exactly what their new hire trainee does and does not know.
Speed to Competency
Faster speed to competency by adapting the learning journey based on prior knowledge
Onboarding Experience
Improve the onboarding experience for the new hire through a clear learning journey tailored to each person’s experience and understanding of the material
Confidence of Learners
Improved confidence of learners to perform in their new role as feedback and coaching is tailored to each individual
Reduced Turnover
Reduced turnover in the PCT and Nursing roles based on a more engaging and positive onboarding experience
Improved Visibility
Improved visibility for the supervisor of each center to see detailed progress of new hires so they can staff accordingly
Preparation
More efficient scheduling and planning due to accurately knowing the preparation level and readiness of each new hire
Consistency
Greater consistency in training across all 2,700 locations, reducing risk of new hire errors that put patients and the company at risk
Conclusion
Onboarding often requires an intensive curriculum that is delivered to new hires with a wide range of skills. This is often the case in healthcare where patient safety is a key concern. Training new hires can also create a burden on current employees who are called on to serve as preceptors while still having a full load of other duties.
Realizeit provides the solution to personalize learning for faster speed to competency by adapting to each learner’s prior knowledge. The multi-modal learning experience is more engaging, and trainers receive the information they need to focus on areas of need rather than blindly covering material that is already understood. The overall result is a more efficient onboarding process that creates a more engaged workforce that is equipped to provide better care for patients.
